How do your sizes run?
The best way to answer this is to refer to the size chart that is available on every product page. We have linked the appropriate size chart to each item. We also advise reading every product description because we denote when an item runs smaller or larger to size.
How can I redeem my gift card?
If you have an electronic gift card, please enter the appropriate code into the gift card box at checkout. If you have a physical gift card (from our former mall store), please enter the numeric code on the back of the card in its entirety.
Do you have a store location?
At this time, we are an online retailer only and do not have a brick and mortar location. Unfortunately we cannot offer any in-person shopping, order pick-ups or return drop-offs. We appreciate your understanding & cooperation.
How much is shipping?
We offer free shipping for purchases $150 or over for domestic orders within the United States. For domestic purchases under $150, we apply a flat rate fee of $10.00. International shipping is available but not eligible for free or flat rate shipping. For more information on shipping, please click here.
Can I return an order if it doesn't work out?
Absolutely. For more information on returns, please click here.
Can I exchange an item I ordered?
We can certainly help you get the size & length you want! For more information on how to start an exchange, please click here.
Please note exchanges can only be facilitated on the same items in your original order for a new size and/or length. If you wish to try a different item, please return your original order via our returns portal and place a new order instead.
I received incorrect items in my order. What do I do?
Please accept our sincere apologies for any errors! We truly value our customers and please know that we will help you resolve this quickly and painlessly.
All you need to do is take a picture of the bags you received (with the style #'s showing) and send them in an email with your order # noted to email@example.com. We will respond within 24 hours and get you taken care of!
My order has been placed, but I need to change something. Can I do that?
Due to the volume of orders and quick processing times, we cannot modify or cancel your order for any reason. If you made a mistake on your order or you forgot to apply a promo code, please place a new order and return the original order. If you wish to add another item to your order, please place a new order. We apologize for the inconvenience and we thank you so much for understanding. If you have any other questions, please contact us at firstname.lastname@example.org.
My order has been placed, but I forgot to enter a discount code. Can you apply the discount for me?
Unfortunately, we are unable to retroactively apply a discount code to an order once submitted. If you are struggling with a discount code or where to apply it, please email us at email@example.com before submitting your order.
I recently purchased an item, and now it's on sale. Can you discount my order?
Unfortunately, we are unable to make any modifications to an order once submitted. Items in our inventory collection are subject to markdown at anytime at our discretion. You may return the item you purchased and place a new order for the item, but we are not responsible for any associated shipping costs to do so.
FINAL SALE POLICY
Any items denoted as final sale in the product description (or purchased at a discount rate of 40% or more) are final sale only - these purchases are not eligible for returns or exchanges.
Lost or Stolen Packages
Ownership of packages is turned over to UPS (or USPS for Canada) transfers to the buyer once shipped. We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from UPS along with your order from us, so any shipping issues must be handled by UPS.